Millennium Hotels and Resorts has just appointed of Matthias Kaiser as the new General Manager of The Biltmore Los Angeles in the Historic Core.
With more than 20 years of international experience in the hospitality sector, Kaiser offers extensive knowledge in luxury hotel management, team leadership, and exceptional guest service.
The Millennium Biltmore Hotel Lobby – Photo Keri Freeman
Kaiser transitions to the Biltmore from his recent role as Hotel Manager at the InterContinental Los Angeles Downtown, where supporters say, “He showcased outstanding leadership and strategic acumen, managing operations to uphold high standards of guest satisfaction and operational effectiveness.”
His career includes significant positions at prestigious luxury hotels around the globe, such as the InterContinental New York Barclay, Hilton Beachfront Resort in Santa Barbara, Swisstouches Hotels & Resorts in China, and Rosewood Hotels & Resorts in Saudi Arabia.
The Biltmore looks forward to utilizing Kaiser’s experience as proven leader in both pre-opening and rebranding projects, enhancing guests experiences, improving operational processes, staff training, and a keeping a steadfast commitment to service excellence.
The Millennium Biltmore Hotel Lobby – Photo Keri Freeman
Benedict Ng, Vice President of Operations for North America, stated, “We are excited to have Matthias join the Millennium team. His dedication to operational excellence and his global viewpoint will be essential as we strive to maintain the legacy of the Biltmore.”
Kaiser earned an MBA from the HTMi Hotel and Tourism Management Institute in Switzerland, in addition to a Rooms Division Executive Certificate from the AHLA Educational Institute.
More than likely, Kaiser’s varied background and strong operational expertise makes him and ideal leader to guide the historic Biltmore into its future endeavors.
